We accept credit card payments or direct deposits for purchases and hire extensions.
Our couriers deliver daily throughout Brisbane (and surrounding areas), Sunshine Coast, Townsville, Mackay and select areas in North Qld. In addition to our own couriers, we use selected freight companies to deliver nationally, typically within 48 to 72 hours. Delivery fees are determined by weight and distance and start from $10 (online orders) and $22 (retail orders). See the transport calculator for an estimate on the checkout page when purchasing online or call 1300 881 968 for over the phone or in store orders.
No, we deliver only in Australia.
Yes. You can hire in the Brisbane region and selected SE Qld locations. As well as in the Townsville and Mackay regions and selected North Qld locations. We also sell ex hire equipment nationally. Call us on 1300 881 968 to discuss if we have your required product available as an ex rental item for sale.
No, GST is applied at the Check Out page when applicable.
Repair & Maintenance
Yes.We provide mobile and in store servicing and repair of healthcare equipment to the general public as well as to businesses including hospitals, aged care facilities and medical professionals. Our qualified technicians are manufacturer trained and certified to provide service and repairs to a wide range of healthcare equipment. If this is a service you require please call us on 1300 881 968.
Yes. We provide mobile servicing and repair of healthcare equipment.
Yes. We have a wide range of spare parts available for purchase. If this is a service you require please call us on 1300 881 968.
Exchange & Return
If you wish to return or exchange an online order please head into one of our stores. If that is not possible, you can also return them via post. To return via post please contact 1300 881 968 for further instructions.
Yes. We supply paediatric equipment for both hire and sale. It is advisable to call us on 1300 881 968 to discuss your individual needs.
Yes. We supply bariatric equipment for both hire and sale. It is advisable to call us on 1300 881 968 to discuss your individual needs.
Loan Equipment for Trial
Yes. Therapists are welcome to contact us to discuss the logistics to receive equipment to trial with their clients.
Yes. We regularly liaise with Occupational Therapist, Physiotherapists, Hospital outpatient wards, Nursing staff, Rehabilitation Engineers and Carers.
Mobility Scooters/ Power Wheelchairs/ Electric Wheelchair
In the real world, water is a fact of life. Weather is unpredictable and cannot be controlled. You can be out with your power chair and suddenly, a rain shower hits! It’s important to understand how water affects Electric Wheelchairs/ Power Chairs and Mobility Scooters. By taking action following contact with water, you can preserve the life and performance of your Electric Wheelchair/ Power Chair or Mobility Scooter. When faced with sudden inclement weather, there are a few things you can do. Depending on the severity and heaviness of the rain, we recommend finding shelter until the storm passes. Try to avoid large puddles. Your power equipment is equipped with electronics, and direct or prolonged exposure to water or dampness may cause malfunction electronically and mechanically. Water can cause the electrical components to corrode and the frame of your electric wheelchair to rust. If your power equipment encounters water:
1 - Thoroughly dry your power equipment with a towel as soon as possible; Wipe down all surfaces of the chair
2 - Allow your power equipment to sit in a warm, dry place for 12 hours to allow unseen water to evaporate
3 - Check the operation of the joystick and the brakes before using your electric wheelchair again
4 - If you find any inconsistencies, call our service department
You should periodically examine your power equipment for signs of corrosion caused by water exposure, bodily fluid exposure, or incontinence. Any damaged components should be replaced or treated immediately. It’s a good idea to check the weather before you leave the house. If the forecast is calling for wet weather, consider changing your plans or staying home. By understanding the effects of moisture and taking steps to reduce exposure, you ensure that your power chair remains in peak condition for optimal performance.